Frequently Asked Questions

Utility Connect™ is a complimentary utility & home concierge service. Our sole purpose is to alleviate the stress of moving while bringing consumers and providers together under your brand. Our customer journey has been well calculated, providing a seamless end-to-end experience for the user. We have become the liaison between the consumer and the marketplace, providing industry knowledge and peace of mind throughout the customer journey. 

We can assist with locating your local water, gas, electricity, waste management and setting up your cable, internet, phone, home security, renters and homeowners insurance, movers and USPS™ mail forwarding. When it comes to setting up and scheduling services, we can handle that with most providers. If there is service we can't set up for the client, we still gather that information and email it over to them.

The reason we are not able to set up the city utilities or regulated energy is because the utilities do not allow third parties to set services up due to compliance and legal issues. Your local municipality can actually hold a lien over you property if you do not pay your bills. This is the main reason why. 

Utility Connect™ is a consumer driven service, so our system is able to identify every provider offered at their new address. Our concierges will present every option available along with the most current promotion, then let the client make the selection based on their needs.

Visit www.ActivateMyPage.com to activate your agent branded microsite.

Yes, visit https://exprealty.workplace.com/groups/UtilityConnect/permalink/502403550673027 for a step by step video on how to add Utility Connect to your website. 

This service is completely free for both you and your clients. We actually pay you a commission. Utility Connect is compensated by the providers and 15% of that is passed back to you. 

There are multiple ways to get your clients over to us. We have seen that the most effective way is to let the client know that you offer a white glove services that can assist them with locating and setting up their home services while making sure they get the best deals. Once they agree, you personally submit their information to start the process. You can also send them a link to your microsite and have them fill out their information. Themselves or call the phone number directly from your microsite.

Transparency is very important to us here at Utility Connect so with your microsite you will also have access to a backend dashboard to track all your clients progress along with any commission you have generated. 

We operate in all 50 states, so anybody can use our services. 

Here is a demo agent website for eXp Realty: https://www.utilityconnect.net/bettyjones

Yes, if you have a client that only speaks Spanish, we can still assist them. 

Yes, this is your own agent branded microsite that you can offer to help anybody that needs it, even if you are not working with them on their current real estate transaction.